Shipping & Returns

Who pays for freight?

The customer pays for the freight except for crystals purchased from the "Big Crystals" section, we pay for the shipping on these crystals.

We pay for the packaging, insurance and freight on any base that may come with the crystal.

Our shopping cart also automatically calculates freight as you add or remove crystals from your order.

 

Do orders ever go missing in transit?

Only VERY rarely. Out of over 4000 orders we have sent, only 0.005% have been lost in transit.

 

Do you ship minerals internationally?

As we are from New Zealand, Yes, we ship internationally! Over 99% of our business is to overseas customers.

 

What freight method do you use?

We send out orders using New Zealand Airpost, this will arrive by way of your countries postal system. For example, USA residents will get their orders via the US Postal service.

 

How do you pack your crystals?

We wrap the crystal in Bubble wrap then we use a combination of scrunched up newspaper and Biodegradable chips to pad the box out. We use very big boxes compared to the size of the specimen. As a result, we have VERY few breakage's.

 

Do you do refunds for returned crystals?

If for any reasonable reason you want to return your crystal, you must contact us via E-mail or phone within 3 days of receiving the crystal. We will then issue a return authorization code. The return Crystal must be accompanied by a return authorization number, in original condition, and in the original packaging, with the appropriate insurance via your local carrier. Your money will then be refunded minus original shipping charges.

 

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