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1. Do you ever give discounts on crystals? 2. A Sold sign went on the crystal as I bought it, was it me that got the crystal? 3. How do I know if a crystal is still available? 5. My computer cannot handle your shopping system, may I still order the crystals I want? 6. How can I supply my credit card number to you without using e-mail or the Internet? 7. Do you sell man made crystals? 8. Is there a specific time the site is updated? 9. Do you sell color altered crystals? 10. How can I be notified when you update? 11. Do you wholesale to dealers? 12. Do you have a shop I can visit? 13. How do you do your crystal photos? 14. I'm having trouble choosing, do you make recommendations? 15. I do not see what I am looking for, do you have other specimens available? 17. Where are your freight rates? 18. Do orders ever go missing in transit? 19. Do you ship minerals internationally? 20. What freight method do you use? 21. How do I send a crystal to a friend as a gift from me? 22. How do you pack your crystals? 23. Do you do refunds for returned crystals? 25. How do 2 people purchase crystals using the same computer? 26. What credit cards do you accept? Answers 1. Do you ever give discounts on crystals? As a general rule we do not give discounts as we already sell the crystals at the lowest price possible. We do not believe in over inflating the prices just so we can give discounts to those that ask. Back to Top
2. A sold sign went on the crystal as I bought it, was it me that got the crystal? We have a sophisticated shopping cart system that operates in real time. That is to say, as you add a crystal to your cart, our system will put a sold sign on that crystal immediately. If you can see the crystal in your cart, you have definitely secured that crystal. Back to Top
3. How do I know if a crystal is still available? We have a sophisticated shopping cart system that operates in real time. That is to say, if the crystal does not have a sold sign on it, it will be available. There is a small chance that someone else may be committing to that crystal just as your are viewing it. In that case, our system will tell you that crystal is no longer available as you try to purchase it. This scenario would be quite rare. Back to Top
NO! We do not send substitutes of crystals you may have missed. Also, just for your peace of mind, our system prohibits double orders of the same crystal. Back to Top
5. My computer cannot handle your shopping system, may I still order the crystals I want using E-mail? Yes! You can still order crystals using E-mail, just be sure to quote the crystal code when doing so. We cannot guarantee you will get the crystal you request as others may buy it using the shopping cart system before we have a chance to read your E-mail. We will notify and confirm your order, via reply E-mail Back to Top
6. How can I supply my credit card number to you without using e-mail or the Internet? You may fax us your details (0064 6-374-2996) (E-mail us for a time you would like to fax us for instant reply) You may also phone us on that same number. We will always have a pen and paper nearby for a short efficient call. For orders over $30 we will call you at a time you prescribe. Just let us know the phone number country and state you live in with a time to call (your time). Back to Top
7. Do you sell man made crystals? No, We do not sell man made crystals such as Austrian glass and such. Back to Top
8. Is there a specific time the site is updated? No, as we are selling to an international market, we feel it is only fair we update at random times to give everyone a fair shot at the new additions. However, if you are a registered member, you may sign up to our mailing lists and then our system will notify you via E-mail when the site is updated. Back to Top
9. Do you sell color altered crystals? No! We do not sell irradiated or dyed crystals. What is a irradiated or dyed crystal? Click here to find out. (This information will open in a separate browser window) Back to Top
10. How can I be notified when you update? To receive Update Notification E-mail's you must become a member. To become a member, simply click on the registration button and fill in the encrypted secure form. Then click on the Members button, then click on the mailing lists button and choose the list you want to subscribe to. Becoming a member gives you access to other features such as the Discussion Boards and Chat rooms. Back to Top
11. Do you wholesale to dealers? No, Crystals such as the ones sold here at Majestic Quartz are rare and often cannot be found in large quantities. Back to Top
12. Do you have a shop I can visit? We live in rural New Zealand, so we do not have a shop as such. New Zealanders and Overseas people are welcome to visit us by appointment to view the crystals. New Zealanders will get the joy of paying GST. We have what we call the Garden of light with Earth Keeper crystals and and other Masters present. People are welcome to visit this special place by appointment. Accommodation may be supplied by special request. Back to Top
13. How do you do your crystal photos? We take great pride in the crystal photos we take here at Majestic Quartz. Our passion to share the crystals majesty with you shines through the photos we provide. I sincerely believe that we as a Website go further than any other to help you form a relationship with the crystal through cyberspace. Many websites use a single small bright white light to shine on/through a crystal which is placed in a dark area with a dark background. We tried that a few years ago, while we got stunning results, we found it was not the best way to manage peoples expectations. Therefore we here at Majestic Quartz use 2 large lights from 2 angles thus showing color and luster in a more natural state with few shadows. If course, we can not possibly allow for the different graphics cards and computer screens people have! As long as both are suitably adjusted and are in good condition, the colors in the photos will at least be in the ball park! Apple Mac screens are usually brighter than PC ones. Back to Top
14. I'm having trouble choosing, do you make recommendations? Yes, on request we can advise on your crystal needs. We also work well with price and size guidelines supplied by yourself. We also enjoy helping you choose gifts for friends. Back to Top
15. I do not see what I am looking for, do you have other crystals available? We display approximately 250 crystals on the Website at any one time. We have many other crystals not shown on the main Website in our system as well! Anyone with a Privileged User ID can view these crystals (which are searchable). Majestic Quartz customers automatically get the privileged users upgrade after their 2nd completed order. We can upgrade your User ID on request prior to that happening. Back to Top
The customer pays for the freight except for crystals purchased from the "Big Crystals" section, we pay for the shipping on these crystals. We pay for the packaging, insurance and freight on any base that may come with the crystal. Our shopping cart also automatically calculates freight as you add or remove crystals from your order. Back to Top
17. Where are your freight rates? click here to see the freight rates table. When you click on the purchase button of any crystal, it takes you to a confirm purchase page, scroll down on that page and you will see the freight chart, Or Click Here to see our freight chart now. (This will open in a different browser window) Back to Top
18. Do orders ever go missing in transit? Only VERY rarely. Out of over 4000 orders we have sent, only 0.005% have been lost in transit. Back to Top
19. Do you ship minerals internationally? As we are from New Zealand, Yes, we ship internationally! Over 99% of our business is to overseas customers. Back to Top
20. What freight method do you use? We send out orders using New Zealand Airpost, this will arrive by way of your countries postal system. For example, USA residents will get their orders via the US Postal service. Back to Top
21. How do I send a crystal to a friend as a gift from me? At the bottom of your shopping cart, you will find a tick box to send to a friend. Tick it, fill in the fields provided for your friends address and a personal message from yourself. Then click the "Checkout" button and your card will be charged, if you pay by check or money order your order goes into a clearing queue. We will not put a receipt in the with the order. We will declare the New Zealand dollars on a small customs label. Back to Top
22. How do you pack your crystals? We wrap the crystal in Bubble wrap then we use a combination of scrunched up newspaper and Biodegradable chips to pad the box out. We use very big boxes compared to the size of the specimen. As a result, we have VERY few breakage's. Back to Top
23. Do you do refunds for returned crystals? If for any reasonable reason you want to return your crystal, you must contact us via E-mail or phone within 3 days of receiving the crystal. We will then issue a return authorization code. The return Crystal must be accompanied by a return authorization number, in original condition, and in the original packaging, with the appropriate insurance via your local carrier. Your money will then be refunded minus original shipping charges. Back to Top
We very much welcome feedback, please click on the e-mail link found on the Majestic Quartz navigation bar at the bottom of every page. Back to Top
25. How do 2 people purchase crystals using the same computer? If you have to different people wanting to order using the same computer, once the first person has finished, they need to click on the "Members" button, once on their Members page, they simply click on the Log Off button. The second person will then be able to purchase crystals using their own user id and password. Back to Top
26. What credit cards do you accept? We can accept Master Card/Bankcard and Visa Credit Cards online. We can accept American express cards off-line at this stage. E-mail us if you want to pay Via American Express. Back to Top |
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